Appointments

All routine consultations are by appointment only. You may consult any of the doctors. We think it is important for you and your doctor to get to know each other so we ask you to keep to the same doctor whenever possible. Please tell the receptionist who your usual doctor is when you ask for an appointment.   

All patients have a named accountable GP who is responsible for your overall care at the practice.   

Appointments may be made on line or by phone 01277 821699 or at the surgery from 8.30am - 1.00pm and 2.00pm - 6.30pm (Monday to Friday).

Urgent Appointments

We keep some short appointments bookable on the day for URGENT medical problems. If these are full we may “fit you in if clinically appropriate” though this will mean a wait and you may not be able to see your usual doctor. If you cannot attend an appointment, please cancel to allow another patient to be seen.

Telephone Consultations

Telephone consultations are an efficient method of dealing with a large range of queries and advice both for patients and clinicians and the practice is happy to facilitate this.

However, unless in an emergency, doctors and nurses are not normally interrupted during a consultation with another patient, for obvious reasons. If you wish to speak to a specific doctor or nurse (assuming that it is not an emergency situation) you will be asked to ring back at a specific time, when the doctor or nurse will be free. This is likely to be after the end of a surgery, or before the start of a subsequent one.

Alternatively, your contact details are taken so that the doctor or nurse can ring you back at a mutually convenient time. 

Home Visits

Please try to come to the surgery where possible. If you are too ill or housebound and you require a home visit, please telephone the surgery on 01277 821699.

If possible home visits should be requested before 10.30 a.m.

If you require a visit in an emergency, ring the usual surgery number 01277 821699.

NEW APPOINTMENT SYSTEM

We have reviewed our appointment system in response to comments from patients.

To save patients an unnecessary journey to the surgery for a same day appointment please ring the surgery and our Care Navigators on Reception will arrange for a doctor to telephone you to triage your needs. All requests for same day appointments whether by telephone or by walking in will be triaged by a Duty Doctor so it is not necessary to make a journey to the practice at 8.30am.

To assist the Duty Doctor to prioritise your telephone call you may be required to provide our Care Navigators on Reception with a little information as to the reason for an urgent same day assessment which they can pass on to the doctor on your behalf.

We will start on:

Monday 8 October 2018              

We are introducing this new triage system to facilitate the increase in demand from patients for same day urgent assessments only. Patients who require a routine appointment are still able to book this in advance. We believe this will be a beneficial service to all our patients in meeting your needs.

Thank you

Dr Wrixon, Dr Sandhu, Dr Dayalakumar and Dr Jeganathan

DEAL TREE HEALTH CENTRE                                       

September 2018